RATE & FEE

General

Travel costs apply only for carriage from the airport at the place of origin to the airport at the destination, unless expressly stipulated otherwise. Travel costs do not include ground transportation services between airports and between airports and city terminals (multimodal) unless expressly stated otherwise by us. The cost of your trip will be calculated according to our Fare in effect on the date of payment of your ticket for travel on that particular date and the Itinerary indicated therein. If you change your Itinerary or the date of your trip, this may change the cost of the trip that must be paid.

Applicable Travel Fees

The applicable fare is the fare issued by or on our behalf, if not published, constructed in accordance with the Carrier's Regulations. Subject to Government requirements and Carrier Regulations, the applicable fare is the fare for the flight or flights valid on the commencement date of carriage covered by the first flight coupon of the Ticket as indicated for the first flight section of the Itinerary. When the amount received is not the applicable fare, the difference must be paid by the Passenger prior to travel or, as the case may be, refunded, in accordance with the Carrier's Regulations.

Baby / Infant

Fees for infants aged between 21 (twenty one) days to under two years (24 months) (on the date of travel) are specified in the Fee Schedule. Infants can travel provided that they must sit on an adult's lap. Only 1 (one) baby is allowed for every 1 (one) adult with a maximum baby weight of 15 (fifteen) kg and is required to bring official documents such as a birth certificate/family card/passport stating the date of birth of the baby. Strollers are not allowed on board the aircraft. The maximum number of babies on board the aircraft is 10% of the seat capacity and the seating arrangement is determined by us.

Government Taxes, Insurance Fees and Surcharges

Any government taxes, fees or insurance surcharges imposed on travel by air by governments, relevant authorities or airport operators in connection with the use of our services or facilities will be in addition to our travel expenses, administration fees and costs and must be borne by you, unless we expressly state otherwise. When purchasing a Ticket, you will be notified of any taxes, fees or insurance surcharges that are not included in the cost of travel, most of which are usually indicated separately on the Ticket. Government taxes, fees or insurance surcharges imposed on air travel are subject to change and may be imposed even after the date on which your booking has been confirmed. You are required to pay if there is an increase in government taxes, fees or insurance surcharges. You must bear any government taxes, fees or insurance surcharges when disembarking before departure. Please refer to our Fee Schedule for the amount of taxes, fees or insurance surcharges.

SCHEDULE CHANGE, FLIGHT CANCELLATION, REFUND

Flight Schedules and Times

Our best efforts to transport you and your baggage with appropriate delivery and comply with published schedules in effect on the date of travel. While we endeavor to adhere to published schedules applicable to the date of travel, we do not guarantee that your flight will depart and arrive at the times specified in our itineraries and itinerary. The times shown on schedules, itinerary or other places are not part of your contract with us. However, we are not responsible in any way for errors or omissions in the itinerary or publication of other schedules or statements made by our employees, agents or representatives regarding the date or time of departure or arrival or regarding operations. any flight.

Delays, Cancellations, Schedule Changes

At any time after the booking has been made, we may change our schedule and/or cancel, terminate, divert, postpone, reschedule or suspend any flight which in our reasonable discretion is justified due to circumstances beyond our control including but not limited to in bad weather or traffic control delays or for safety or operational reasons. In such circumstances, we will refund the travel costs you have paid.

Force Majeure Conditions

In the event of a force majeure such as a natural disaster (Act of God) we will refund you or the person who has paid for the Ticket in full.

Refundable Ticket

Voluntary Refunds will be made only by the carrier that issued the ticket or by our Authorized Agent.

FARE RULES(SCHEDULE CHANGE, REFUND AND NAME CORRECTION)

Valid for Issued (DOI) tickets on / after 20 June 2022

Y CLASS :

  1. CHANGES OF SCHEDULE AND/OR ROUTE
  2. a. ≥ 72 hours before flight : Free

    b. < 72 – 48 hours before flight : Free

    c. < 48 – 24 hours before flight : Free

    d. < 24 – 12 hours before flight : 10% from basic fare

    e. < 12 – 4 hours before flight : 25% from basic fare

    f. < 4 hours before flight – no show : 50% from basic fare

  3. REFUND
  4. a. ≥ 72 hours before flight : 10% from basic fare

    b. < 72 – 48 hours before flight : 30% from basic fare

    c. < 48 – 24 hours before flight : 40% from basic fare

    d. < 24 – 12 hours before flight : 50% from basic fare

    e. < 12 – 4 hours before flight: 60% from basic fare

    f. < 4 hours before flight – noshow : 100% from basic fare

B, K, N CLASS :

  1. CHANGES OF SCHEDULE AND/ OR RUTE
  2. a. ≥ 72 hours before flight: 10% from basic fare

    b. < 72 – 48 hours before flight: 15% from basic fare

    c. < 48 – 24 hours before flight: 20% from basic fare

    d. < 24 – 12 hours before flight: 25% from basic fare

    e. < 12 – 4 hours before flight: 50% from basic fare

    f. < 4 hours before flight – no show : 70% from basic fare

  3. REFUND
  4. a. ≥ 72 hours before flight : 20% from basic fare

    b. < 72 – 48 hours before flight: 40% from basic fare

    c. < 48 – 24 hours before flight : 50% from basic fare

    d. < 24 – 12 hours before flight : 60% from basic fare

    e. < 12 – 4 hours before flight : 80% from basic fare

    f. < 4 hours before flight – noshow : 100% from basic fare

T, V, S, H CLASS :

  1. 1. CHANGES OF SCHEDULE AND / OR RUTE
  2. a. ≥ 72 hours before flight : 20% from basic fare

    b. < 72 – 48 hours before flight : 25% from basic fare

    c. < 48 – 24 hours before flight : 30% from basic fare

    d. < 24 – 12 hours before flight : 50% from basic fare

    e. < 12 – 4 hours before flight : 70% from basic fare

    f. < 4 hours before flight – noshow : 100% from basic farer

  3. REFUND
  4. a. ≥ 72 hours before flight : 25% from basic fare

    b. < 72 – 48 hours before flight : 50% from basic fare

    c. < 48 – 24 hours before flight : 60% from basic fare

    d. < 24 – 12 hours before flight : 70% from basic fare

    e. < 12 – 4 hours before flight : 90% from basic fare

    f. < 4 hours before flight – noshow : 100% from basic fare

Berlaku untuk tiket Issued (DOI) sebelum 20 Juni 2022

Y CLASS :

  1. PERUBAHAN JADWAL DAN/ATAU RUTE
  2. a. > 72 – 2 hours before flight : Free

    b. < 2 hours before flight – noshow : 10% from basic fare

  3. REFUND
  4. a. > 72 – 2 hours before flight : 10% dari tarif dasa

    b. < 2 hours before flight – noshow : 25% from basic fare

B, K, N CLASS :

  1. PERUBAHAN JADWAL DAN/ATAU RUTE
  2. a. > 72 – 2 hours before flight :IDR 50,000

    b. < 2 hours before flight – noshow : IDR 100,000

  3. REFUND
  4. a. > 72 – 2 hours before flight : 50% from basic fare

    b. < 2 hours before flight – noshow : 80% from basic fare

T, V, S, H CLASS :

  1. PERUBAHAN JADWAL DAN/ATAU RUTE
  2. a. > 72 – 2 hours before flight :IDR 150,000

    b. < 2 hours before flight – noshow : IDR 250,000

  3. REFUND
  4. a. > 72 – 2 hours before flight : 50% from basic fare

    b. < 2 hours before flight – noshow : 80% from basic fare


Name Correction

Changes of name after issued tickets allowed less than three of character . As more than three of character is not allowed