Privacy Policy - Pelita Air

Privacy Policy Pelita Air

The privacy statement (“Privacy Statement”) is intended for using the website, Pelita Air mobile application and every page within the domain (collectively known as “Website”). The Website is owned and operated by Pelita Air and/or its subsidiaries.


We at Pelita Air is concerned about your right to privacy when using our website, therefore, Pelita Air promise to be responsible on your personal information and to protect your privacy by all means possible. This Privacy Statement is our commitment to protect your Personal Information even this Privacy Statement not a contract.

We reserve the right to amend, modify, add, delete and make revision to this Privacy Statement at any time and will notify users of the same by updating the statement on the website and by including a "NEWLY UPDATED" label with the "PRIVACY STATEMENT" link on the websites for a period of 30 days. After the 30-days’ period, the updated version(s) of the Privacy Statement shall supersede all previous versions of the Privacy Statement with automatic effect, without any further action by us. You acknowledge and agree that all your Personal Information collected or processed by us (including all information already in our possession), shall be processed in accordance with the terms of the most recent version of the Privacy Statement found on the Website.

This Privacy Statement describes the information that we collect, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security.

This Privacy Statement is applicable to all users of this Website.

Information collection

We collect and maintain information that you enter or give us on our Website (collectively, “Personal Information”). Types of Personal Information that we collect as below:

When you interact with applications created by us, we may collect information about your location and mobile device. The information may be used to provide you with location-based services such as search results and marketing content. You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.

Use of information collected

We may use your Personal Information for the following purposes:

We provide appropriate protections for such sharing as required by applicable law to prohibit third parties using your Personal Information for their own purposes, and to address the security and confidentiality of your Personal Information. Except as disclosed in this Privacy Policy or as required or permitted by applicable law, we will not disclose your Personal Information to third parties without your consent.

Sharing of Information Collected

We may share your Personal Information to:

Your Personal Information may also be shared or transferred to any of our actual and potential assignee, transferee or acquirer (including Group of Pelita Air and our affiliates and subsidiaries), or in connection with any corporate restructuring or exercise including our restructuring to transfer the business, assets and/or liabilities.

In addition, you agree and acknowledge that the rights you have granted Pelita Air to use, collect, disclose and otherwise process your Personal Information (as described in this Privacy Statement and any other agreements between us and you), may be transferred or assigned to any actual and potential assignee, transferee or acquirer of Pelita Air and/or one or more members of the Pelita Air for securitisation purposes, in connection with any capital or fund-raising exercise carried out by the Pelita Air group. Such transfer or assignment of rights will not affect your ability to exercise any of your rights regarding your Personal Information.

In the circumstances set out in this Privacy Statement where we share your Personal Information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by us, if not better. This does not apply where we are required to pass your information to a certain third party by operation of the law.

In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, restructuring or insolvency, your Personal Information and/or the rights therein over your Personal Information, will likely form part of this transition and be transferred.

We may share your anonymous and/or aggregated information about all our users with the Affiliate of Pelita Air and/or third parties.

For any inquiries regarding the handling and management of Personal Information disclosed to, or shared with the Affiliate of Pelita Air and/or third parties hereunder, you can contact us in the manner described under the “Contact Us” section below.


Cookies are small files containing information which are downloaded to your device when you visit our Website. We use cookies to recognise your preference information, keep track of your bookings and purchases and facilitate site administration. If you continue to browse our Website without changing your web browsers or device settings that control cookies, you agree to receive cookies when you use the services on our Website.

Most web browsers automatically accept cookies, but, if you prefer, you may set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to disable cookies.

It is important that you prevent unauthorised access to your password and your computer. You should always log out from your Pelita Air membership account after using a shared device.

There are 4 types of cookies used on our Website:

Data storage

The data and information that our collect will be stored on the headquarters of Pelita Air is located in Indonesia. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with you and/or our contract(s) with the relevant third parties.

We will secure the storage in compliance with the minimum security measures prescribed under the Personal Data Protection Act of Indonesia, its regulation and standards, in the following manners:

Your consent

Pelita Air, the Affiliate of Pelita Air , third party suppliers of products and services, business partners or service providers engaged by us will obtain your consent to collect and use your Personal Information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. Where required by law, Pelita Air will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to click next, continue, proceed, sign a form or tick a box.

Generally, in using the Website, you consent to the collection and use of your Personal Information by us in the ways described above (which may change from time to time) unless and until you inform us to the contrary. You may submit a request to withdraw your consent at any time by contacting us. By providing us Personal Information of any third party individual(s), you represent and warrant that the individual(s) has been informed of and consents to the terms of this Privacy Statement, as may be amended from time to time.

However, we will provide you with an avenue to unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from us.

Minors* Under Age of Majority

We are unable to distinguish the age of visitors to our Website. If you are the parent or guardian of someone under the age as determined by the applicable rules of majority in the area where in the territory you’re residing in, who has provided us his/her Personal Information without your knowledge and consent, you may request that we remove such information by contacting our Contact Center at [email protected] or chat at +628117110800.

External and Third Party Sites

This Website is intended for online purchase which may contain links to websites maintained by third parties (“External Sites”). These External Sites are provided to redirect you to another website to enable purchase of Products and Services, or for your reference and convenience only. Pelita Air does not operate, control or endorse in any respect such External Sites or their content. You assume sole responsibility for use of these External Sites and are therefore, advised to examine the terms and conditions and privacy statement of those External Sites carefully.

Contact Us

Should you have any other queries, concerns or complaints in relation to our handling and management of your Personal Information or with regard to this Privacy Statement, you can send an email to [email protected] or chat at +628117110800.